Mapped against core knowledge and competence requirements, this suite consists of seven comprehensive pathways, enabling professionals from all roles within the mortgage sector to access training and resources that meet their exact requirements, whilst providing broader workforce skills development.
- Correctly inform borrowers of the different parties’ roles when buying, selling and financing property
- Advise borrowers on the legal implications and methods when selling property involving mortgages
- Enable borrowers to select the most appropriate Government schemes to assist with buying property
- Act with customers in ways that comply with the FCA’s mortgage and home finance standards and guidelines
- Confidently make the right disclosures when providing advice to customers
- Carry out execution-only business appropriately
- Confidently tell customers about the differences between mortgages
- The mortgage application process
- Meeting mortgage lenders’ borrowing criteria
- Meeting mortgage lending criteria
- Selecting suitable property-related insurance
- Selecting suitable borrower-related insurance
- Explain to customers what constitutes other home finance arrangements and how they work
- Explain to customers the key features and pros and cons of the two main types of equity release
- Treat customers with integrity when selling equity release products
- Explain to customers how commercial mortgages work
- Identify what constitutes arrears or a payment shortfall and know how to manage these in line with MCOB rules
- Identify when the right to possession typically arises and the steps to take prior to litigation
- Comply with the Pre-Action Protocol
- Apply the relevant procedures before a court hearing in the mortgage litigation process
- Understand what happens during and after a court hearing in the mortgage litigation process
- Explain how Conduct Risk and the Consumer Duty link and outline how the four consumer outcomes work in practice
- Identify potential vulnerable consumers and use recognised tips to manage them effectively
- Explain what constitutes a complaint, an eligible complainant and the required timescales for handling a complaint
- Identify tell-tale signs of fraud committed by individuals so you can to stop or minimise it
- Identify tell-tale signs of larger scale fraud so you can to stop or minimise it